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Home > Products > FAQs > Runtime Issues

Runtime Issues

Categories Questions/Answers/Tips
Runtime Errors When starting the program, it comes with a runtime error window and stops the program.
  • It may be caused by a corrupted database file or other system template files. To resolve this, click on "Start", click on My Computer to open the file explorer.
  • If your computer has Window XP, navigate to C:\Documents and Settings\your account\Application Data\FEP  (you may type in Application Data when you are at C:\Documents and Settings\your account) as Application Data may be hidden in that directory)
  • If your computer has Window Vista, navigate to C:\Users\your account\AppData\Roaming\FEP (you may type in AppData when you are at C:\Users\your account\ as AppData may be hidden in that directory)
  • Rename Tile Pattern and Template directory names (to Tile Pattern-1, and Template-1 for example), then restart FEP6 program.
  • If it doesn't work, rename fepMaterial.mdb file to another file name (say fepMaterial_1.mdb), start FEP6 program and see if that runtime error goes away
  • Contact Floor Covering Soft support line: 1-626-683-9188 or support@floorcoveringsoft.com if you need help on this.
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